Learn how to change the language of your desktop Operator Console. Supported languages include English, Chinese, German, French, and Russian.
Learn how to change the user interface language in the web-based agent app. Supported languages include English, Chinese, German, French, and Russian.
Customize your live chat window to meet your customers' needs by selecting the appropriate language. This will translate not only interface elements but also system messages, default agent and department names, and more.
You can host your live chat window on your own domain. To do this, purchase the "custom domain" service in your account Control Panel and follow the setup instructions.
Discovre how to create a subdomain for your domain registered with Dynatot. Use it to host your live chat window.
If you prefer not to receive feedback from your visitors, you can disable the post-chat survey for your live chat. Learn how to do this in our guide.
If you'd like visitors jump directly into the chat, without filling out the pre-chat questionnaire, you can disable the pre-chat survey. Watch this video to learn how.
Learn how to prevent chat visitors from emailing chat transcripts to themselves by disabling this option in your chat window settings.
Follow these instructions to provide your customers with a direct link to your support chat.